Question 1

When will next week's cookies be announced?

Accepted Answer

Our Weekly Cookie deliveries have been paused at the moment. We are working on some exciting changes behind the scenes and will announce once this changes. Be sure to follow us on social media @cookiesbykatrice and/or sign up for our newsletter to stay in the loop for upcoming cookie drops!

Question 2

What forms of payment do you accept for orders?

Accepted Answer

We accept Visa, MasterCard, Discover, American Express, Paypal and Venmo for payment.   To pay via Venmo, please select 'Manual Payment' during checkout and manually send a payment in Venmo to Katrice Riley (@katricey). We do not accept cash or checks for no-contact deliveries. Your order is not confirmed until payment is received.

Question 3

I have a food allergy, can you accommodate my allergies?

Accepted Answer

All of our baked goods are prepared in an environment where shared equipment is used and wheat, dairy, eggs, peanuts, tree nuts or other known allergies may inadvertently come into contact with them.   Upon placing your order, please inform us of any food allergies that you or someone in your home has. We will do our best to accommodate your needs and make every effort to ensure that the provided food items are safe for those with allergies.   If the allergy is severe, it is important to note that we are not an allergy-free bakery and there is always the potential for cross-contamination.

Question 4

How long are the cookies good for?

Accepted Answer

Since our cookies are made from scratch without preservatives, we recommend enjoying them as soon as possible for optimal freshness. Any cookies that will not be eaten within 3 days can be frozen to keep them longer. For added protection, we suggest keeping in an airtight container or zipoc bag away from heat, moisture and strong odors.

Question 5

Do you have nutrition information available?

Accepted Answer

No, we do not have nutrition information available at this time. Our cookies are made with real eggs, butter, cane sugar and quality flour for an indulgent treat. We prefer to not sacrifice the taste or quality of our cookies by using artificial sweeteners, flavorings or preservatives to reduce calorie and carbohydrate consumption. One great thing is that our cookies are individually wrapped and perfect for sharing - or even freezing for later!

Question 6

Do you have a store front that I can pick up at?

Accepted Answer

No, we do not offer a pickup option for our orders at this time. Our kitchen is located in a commissary kitchen space and is not open to the public. Orders must be placed for delivery in SF + East Bay only or via nationwide shipping.

Question 7

Do you deliver outside of San Francisco?

Accepted Answer

Yes! We have extended our delivery zone to include the East Bay - Oakland, Emeryville, Berkeley, Alameda and Orinda. For those outside of our available delivery zones, we now offer nationwide shipping!

Question 8

Do you offer shipping for your cookies?

Accepted Answer

Yes! We are so excited to be able to offer nationwide shipping for our regular cookie drops. Be sure to follow us on social media @cookiesbykatrice and/or sign up for our newsletter to stay in the loop for the next opportunity to order!  Please note, shipping is not available for custom orders at this time. We will be sure to announce if this changes in the future.

Question 9

Can I have my order delivered to a friend or family member in SF as a gift?

Accepted Answer

Yes. Our Cookies and Cookie Cakes are perfect for gifting! Be sure to check our 'Gifting & Add-Ons' section for Cards, Candles and/or Tableware to include with your order.   Please let us know in the 'Special Instructions' section when placing your order if this is a gift so that we can plan accordingly. Make sure to include your contact information as well as the recipient's in case we have any issues reaching them during the delivery.

Question 10

Is there a minimum for ordering cookies?

Accepted Answer

Yes. We require a minimum order of at least 6 of our cookies, per flavor.

Question 11

How do I order custom items?

Accepted Answer

Please submit a 'Custom Order Request' form on our 'Contact Us' page with the details of what you are interested in. We will get back to you as soon as possible to confirm availability and request any additional information needed to fulfill the order. Please note, submitting a request does not guarantee that we will be able to accommodate the order.

Question 12

How much notice is needed for a custom order to be placed?

Accepted Answer

Since we are a small operation, we are limited in the amount of custom orders we are able to accept. At a minimum, we require a 3 week notice for custom requests. However, the sooner the better is best to lock in your order and date as we do sometimes get booked up months in advances. We will take custom orders up to 6 months in advance.    If you have a last minute custom request, please still shoot us an email and we will let you know if we can accommodate your order. A Rush Order Fee may be implemented and will be assessed on a case-by-case basis.

Question 13

Can you print my photo or logo on a cookie?

Accepted Answer

Absolutely! We are really excited to be able to now offer printed photos, graphics and logos directly on sugar cookies. We will just need a clear photo in .png form (and photos that were taken in good lighting).

Question 14

Do you offer custom decorated items outside of sugar cookies?

Accepted Answer

At this time, we have limited our custom items to decorated sugar cookies only. Please submit a 'Custom Order Request' form on our 'Contact Us' page with the details of what you are interested in.

Question 15

Do you offer shipping for custom orders?

Accepted Answer

No. Due to the fragile nature of our custom decorated cookies and the extensive amount of hours that it takes to decorate such delicate details, we are not offering shipping for any custom orders at this time. Custom requests are available for San Francisco and East Bay delivery only.

Question 16

Are you able to accommodate corporate orders?

Accepted Answer

Yes! If you are interested in custom decorated sugar cookies, please submit a 'Custom Order Request' form on our 'Contact Us' page with the details of what you are interested in.   If you are interested in our drop cookies under the 'Cookie Flavors' page, just shoot us an email with the details and we will let you know if your request can be accommodated.

Question 17

Is a deposit required for custom orders?

Accepted Answer

We require payment in full to secure a custom order with your preferred date. Since we are a small operation, we are limited in the amount of custom orders we are able to accept. Your order is not confirmed on our calendar until payment is received.    Upon submitting your Custom Order Request, we will provide an invoice with the quote for your order. Once the invoice is paid, your date is secured and payment is non-refundable and non-transferable.

Question 18

Can I place an order outside of the available days and hours for weekly cookies?

Accepted Answer

Yes, we generally have availability outside of our normal operating hours for custom orders. Send us a Custom Order Request and we will confirm if your requested date can be accommodated.